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MediCasa Support

Need help with MediCasa? Write to renatodesenv@icloud.com with your device model, system version and app version (Settings › About). You can also send suggestions and report problems in the app, in Settings › About › Feedback.

Frequently asked questions

A reminder or alarm did not go off. What should I check?

Reminders and alarms are part of Premium.
Check that MediCasa has Notifications and Alarms permission in the system Settings, and that the alarm is on in Settings › Alarms.
Focus, Do Not Disturb and Low Power Mode can delay or silence alerts. MediCasa is a helper tool: do not rely on it alone for important doses.

How do I add a medicine from a photo of the box?

In Add › Medicine, tap fill from the box and follow the steps: front of the box, batch and expiry, and barcode. Reading happens on the device; check the data before using it. This feature is part of Premium, and the “What it’s for” description needs a device that supports Apple Intelligence.

In Settings › Home, create a home and invite people with the QR code or the code. Everyone sees the same medicines, reminders and purchases. Family Premium covers everyone in the home.

I subscribed to Premium, but it doesn’t show on another device.

Open Settings › Plans › View plans and tap Restore purchases, using the same Apple Account you bought with.

How do I cancel my subscription?

On iPhone or iPad: Settings › [your name] › Subscriptions › MediCasa. Premium stays active until the end of the paid period. Refunds are requested from Apple at reportaproblem.apple.com.

How do I delete my account and data?

In the app, in Profile, tap Delete account. See “Your rights and choices” in the Privacy Policy.

Documents

Versão em português