Documentos legais

Parcelamento Support

Need help with Parcelamento? Write to renatodesenv@icloud.com with your device model, system version and app version (Settings › About). You can also send suggestions and report problems in the app, in the Community section of Settings (Feedback).

Frequently asked questions

The card total does not match my bank statement.

That is expected. Parcelamento only knows the installments you entered: the card total is the sum of those installments. Your bank statement may include other purchases, fees, interest and adjustments. Always check the statement amount with your bank or card issuer.

An installment landed on the wrong statement.

Check the card’s closing and due days when editing the card. The app uses these days to know which statement each installment falls on. If your bank changed the dates, update the card.

A reminder or alarm did not go off. What should I check?

The reminder on the due date is free. Earlier reminders, statement closing alerts and alarms are part of the subscription.
Check that Parcelamento has Notifications and Alarms permission in the system Settings.
Focus, Do Not Disturb and Low Power Mode can delay or silence alerts. The app is a support tool: do not rely on it alone to remember a payment.

My data does not show up on my other device.

Both devices must use the same Apple Account, with iCloud turned on for Parcelamento.
iCloud sync is part of the subscription (people who bought the old app also have it).
Sync can take a few minutes. Opening the app on each device helps fetch the changes.

I bought the old app. How do I get my access back?

Use the same Apple Account as the purchase and tap Restore Purchase from the Old App on the subscription screen. The app recognizes the purchase and unlocks the old app’s features, with the “Original supporter” badge.

I subscribed, but the subscription does not show up on another device.

Open the subscription screen and tap Restore, with the same Apple Account used for the purchase.

I received a code. Where do I redeem it?

In Settings › Redeem Code. Apple’s screen opens so you can enter the code.

How do I cancel my subscription?

On iPhone or iPad: Settings › [your name] › Subscriptions › Parcelamento. The subscription stays active until the end of the paid period. Refunds are requested from Apple at reportaproblem.apple.com.

How do I keep a copy of my data?

With iCloud turned on, your data is stored in your Apple Account. You can also export your installment plans to a spreadsheet or PDF.

How do I delete my data?

See “Your rights and control” in the Privacy Policy. To delete your Community account, open your account in the Community section of Settings and tap Delete account.

Documents

Versão em português