Documentos legais

PontoCerto Support

Need help with PontoCerto? Write to renatodesenv@icloud.com with your device model, system version and app version (Settings › About). You can also send suggestions and report problems from the app, in Settings › About › Feedback.

Frequently asked questions

The alarm didn’t ring. What should I check?

Real alarms are part of PontoCerto Pro. Without Pro, the app notifies you until you confirm the punch.
Check that the alarm is on in Settings › Alarm and that PontoCerto has Alarms and Notifications permission in the system Settings.
Focus modes, Low Power Mode and system updates can delay or silence alerts. The app is a support tool: always check the time in your company’s official time clock.

How do I set up the automatic Focus?

Follow the Set up automatic Focus guide.

My data doesn’t show up on my other device.

Devices must use the same Apple Account, with iCloud turned on for PontoCerto.
Sync can take a few minutes. Opening the app on each device helps fetch the changes.

I subscribed to Pro, but it doesn’t show up on another device.

Open Settings › PontoCerto Pro and tap Restore Purchases, using the same Apple Account you bought with. The subscription works on iPhone, iPad, Mac and Apple Watch.

How do I cancel the subscription?

On iPhone or iPad: Settings › [your name] › Subscriptions › PontoCerto. On Mac: System Settings › [your name] › Subscriptions. Pro stays active until the end of the period already paid. Refunds are requested from Apple at reportaproblem.apple.com.

How do I keep my data or move it to another device?

Use Settings › Backup to create a backup file and import it on the other device. With iCloud on, data also syncs automatically.

How do I delete my data?

See the “Your rights and control” section of the Privacy Policy. To delete the UAPP account, open the account in Settings and tap Delete account. To delete suggestions sent without an account, write to the e-mail above.

Documents

Versão em português